Voice bot instead of off-the-shelf software
Feasibility of a custom-fit voice bot proven in a PoC, cheaper than the off-the-shelf product on the market, moving into production.
- Year
- 2026
- Service
- Proof-of-Concept & Pilot
Starting point
A mid-market client (several hundred employees, double-digit million revenue) wanted to automate tasks in their phone communications. The obvious option, an off-the-shelf product on the market, was too expensive and too rigid for the specific requirements. The open question: is build cheaper than buy here?
Approach
We proved the feasibility of a custom voice bot in a PoC. Fast, cost-controlled, with clear acceptance criteria. No "feels doable" gut call, but a solid basis for the investment decision.
Delivery
- Requirements analysis for the prioritised phone tasks
- Prototype covering the most critical voice flows
- Cost and effort comparison build vs. buy
- Handover into the production build
Outcome
Feasibility confirmed, economics proven. The in-house build comes out cheaper and more tailored than the off-the-shelf product. The PoC has moved into a production project at wonk.ai.
Note: Anonymised case from a funded project context. Technical details and client name on request.